ENGINEERING DISCIPLINE / 02
AI AGENTS & AUTOMATION
Software agents that use tools, coordinate workflows and take action within clearly defined permission boundaries.
AGENT ORCHESTRATION
Intelligence with
clear boundaries.
Define what an agent can access, which tools it can use, and when a person must approve its next action. Control is part of the architecture.
REFERENCE ARCHITECTUREHUMAN CONTROL / BUILT IN
USER ↘
APPLICATION ↘
AGENT REASON · PLAN · EXECUTE
TOOLSDATAAPIs
HUMAN APPROVAL ✓
ACTION ↗
01 / CAPABILITY
Agent engineering
- OpenAI Agents SDK
- LangGraph
- Structured tool calling
- MCP integrations
- LangChain
02 / CAPABILITY
Workflow infrastructure
- n8n
- Python
- APIs and webhooks
- Temporal
- Queues
- Long-running processes
03 / CAPABILITY
Connected operations
- Support AI agents
- Sales workflow AI agents
- Operations software agents
- CRM automation
- Invoice workflows
- Order automation
- Notifications
04 / CAPABILITY
Control by design
- Human-in-the-loop review
- Permission boundaries
- Approval workflows
- Auditability
- Safe tool use
- Observability
HOW THE PIECES CONNECT
From repeatable work to reliable workflows.
Start with the operational problem. Define the boundaries, connect the right components, and test the complete path before it reaches production.
01Trigger
02Agent
03Tools
04Approval
05Action
CONNECTED DISCIPLINES
THE NEXT CONNECTION