ERP Systems Portfolio
Custom enterprise resource planning solutions built from the ground up — tailored to your workflows, your industry, and your scale. Healthcare, AgriTech, Energy — we have delivered live ERPs across 3 countries and 3 industries.
ERPs Built Around Your Operations
We don't configure off-the-shelf software and call it an ERP. We map your exact workflows — however complex, however unique — design the architecture around them, and build every module from scratch. The software fits your business, not the other way around.
Deep Discovery First
We spend weeks mapping your entire operational workflow before writing a single line of code. Every department, every handoff, every bottleneck — documented and turned into a system blueprint.
Real-Time by Default
Every module is built for live data — no batch syncs, no daily exports. From the factory floor to the CEO dashboard, every status update is instant, every alert is immediate.
Role-Based Intelligence
The CEO sees consolidated KPIs. The floor manager sees job queues. The procurement officer sees stock levels. Each role gets a purpose-built interface with exactly the information they need.
MyClinic Healthcare ERP
A fully custom, multi-branch healthcare management platform built for a growing clinic network in Saudi Arabia — from patient check-in and doctor consultations to pharmacy dispensing, lab results, and a live command centre dashboard.
⚠ The Challenge
Branches operating in complete silos — patient records, billing, and prescriptions were local to each branch with no shared view across locations.
Paper-based prescriptions — handwritten scripts with no digital trail, no cross-branch prescription history, and no duplicate checking.
Pharmacy inventory was untracked — stockouts happened without warning; over-ordering was the only defence. No batch expiry monitoring.
Lab results on paper — test results were physically walked to doctors, causing delays, misplacements, and no audit trail per patient.
No management visibility — ownership had no live view of patient load, revenue, or branch performance without manual end-of-day reports.
✓ The Solution
A unified, cloud-based healthcare ERP connecting all branches under one platform — one patient record, one pharmacy ledger, one billing system, one live dashboard for management.
8 Integrated Modules
From patient registration through consultation, lab, pharmacy, billing, and back to the management dashboard — a complete clinical workflow on one platform.
Patient Registration & OPD
New and returning patient profiles, cross-branch medical history, appointment scheduling, queue management, and visit records.
Doctor Consultation
Digital consultation notes, diagnosis coding, digital prescriptions with dosage instructions, specialist referrals, and follow-up scheduling.
Pharmacy Management
Prescription fulfilment linked to doctor orders, live stock levels per branch, batch and expiry tracking, automatic reorder alerts, and dispensing history.
Laboratory & Diagnostics
Test orders from doctor consult, sample tracking, lab technician task assignment, digital result entry, and automatic notification to requesting doctor.
Billing & Insurance
Item-wise billing auto-generated from consultation, lab, and pharmacy modules. Insurance claim submission, approval tracking, and payment reconciliation per patient visit.
Medical Inventory
Centralised medical supply and consumable inventory across all branches. Low-stock alerts, inter-branch transfers, supplier purchase orders, and GRN.
HR & Staff Scheduling
Doctor and staff rosters, shift planning across branches, attendance tracking, leave management, and payroll-linked timesheets.
Command Centre Dashboard
Live KPIs across all branches — patient volumes, revenue, pharmacy stock health, lab turnaround times. Role-based views for owners, branch managers, and department heads.
Patient Journey — End to End
Every touchpoint digitised — from arrival to discharge, each handoff is tracked, timestamped, and linked to the patient's permanent record.
Dimitra AgriTech Supply Chain ERP
An end-to-end agricultural supply chain traceability platform built for a US-based AgriTech company — tracking commodities from farm registration and IoT-monitored harvests through quality control, logistics, warehousing, and final buyer delivery.
⚠ The Challenge
Supply chain was completely opaque — agricultural commodities moved from farms to warehouses with no digital traceability, no chain of custody, and no batch-level visibility.
IoT devices generating data with nowhere to go — livestock equipment, soil sensors, and weather stations produced live data that was untracked and unconnected to any workflow.
Quality and compliance documents managed via email — certificates, test results, and lab reports were emailed between parties with no central repository or version control.
No farm-level traceability — buyers could not trace a shipment back to the source farm, plot, or harvest lot — a critical gap for food safety and export compliance.
Multiple disconnected stakeholders — farm cooperatives, collection centres, exporters, logistics agents, warehouses, and buyers operated in entirely separate systems.
✓ The Solution
A full-stack agri supply chain platform connecting farms, IoT devices, collection centres, exporters, warehouses, and buyers — with every lot traceable from field to final delivery.
8 Integrated Modules
From farm registration through IoT monitoring, harvest collection, quality checks, export logistics, warehousing, and buyer delivery — a single thread of traceability.
Farm & Plot Registry
Geo-tagged farm and plot registration with farmer profiles, crop type data, soil records, certification status, and cooperative membership tracking.
IoT Integration Hub
Live data ingestion from livestock equipment sensors, soil moisture probes, weather stations, and temperature monitors — all aggregated, alertable, and linked to farm records.
Harvest & Lot Tracking
Harvest lot creation with weight, farm origin, and collection date. Lot IDs generated and linked throughout the supply chain for full traceability from field to end buyer.
Quality Control & Compliance
Per-lot quality testing with lab result uploads, grade assignments, certification management, and regulatory compliance documents — all searchable by lot or batch.
Export & Logistics
Shipment scheduling, container packing lists, transport tracking, shipping document generation, and customs clearance status — all linked to lot IDs.
Warehouse Management
Lot receiving, location assignment, stock-by-lot inventory, storage condition monitoring, and outbound order fulfilment — with full lot-level movement history.
Buyer & Trader Portal
Self-service portal for buyers and traders to place orders, access traceability reports for their lots, download compliance certificates, and track shipment status.
Analytics Dashboard
Supply chain throughput metrics, farm performance rankings, quality trend analytics, IoT anomaly summaries, and end-to-end shipment visibility in one live view.
Field-to-Buyer Supply Chain Flow
Every lot has a unique ID from the moment it's harvested — traceable at every step through the chain with a digital audit trail.
TNB Enterprise Claims & CRM ERP
A full enterprise CRM and claims management system built for a national energy provider in Malaysia — handling thousands of monthly customer complaints from first submission through multi-level approval workflows to final payment resolution.
⚠ The Challenge
Thousands of complaints with no tracking system — customer grievances were received via phone and email, logged in spreadsheets, and routinely lost in handoffs between departments.
Multi-department approvals on paper — compensation claims required sign-offs from field engineers, assessors, department heads, and finance — all done via printed forms and physical routing.
No SLA visibility — there was no way to know which cases were breaching response time commitments until customers escalated, at which point it was too late.
Field engineers dispatched manually — assignment of field staff to on-site inspections was done by phone, with no digital task management, reporting, or outcome tracking.
No audit trail for payments — approved compensation payments were processed with minimal documentation, creating regulatory and compliance risk at enterprise scale.
✓ The Solution
An enterprise-grade claims and CRM platform replacing every paper-based process — from digital complaint intake and automated SLA monitoring to configurable approval chains and auditable payment processing.
8 Integrated Modules
From customer claim submission through field inspection, multi-level approval, payment processing, and executive reporting — enterprise process automation at scale.
Customer Portal
Self-service web portal for customers to submit complaints and compensation claims, upload supporting documents, and track their case status through every stage in real time.
Complaint Intake & Triage
Agent-facing dashboard for incoming complaint logging, automatic categorisation by type and severity, priority scoring, and routing to the appropriate team or field queue.
Field Engineer Dispatch
Digital work order assignment to field engineers, mobile app for on-site inspection reporting, photo evidence upload, site assessment forms, and job completion confirmation.
Multi-Level Approval Workflow
Fully configurable approval chains — from 2-step department sign-offs to 7-step executive approvals. Each step logged with approver, timestamp, comments, and escalation rules.
SLA Monitoring & Alerts
Real-time SLA tracking per case with configurable breach thresholds. Automatic escalation emails and system alerts at 50%, 80%, and 100% of SLA time. Full SLA performance reporting.
Payment & Compensation
End-to-end compensation pipeline — claim amount calculation, approval-to-payment authorisation, payment status tracking, customer notification, and reconciliation with finance systems.
Audit Trail & Compliance
Immutable action log for every case — every view, edit, approval, rejection, and payment timestamped with user identity. Regulatory report generation, document vault, and data retention policies.
Executive Dashboard
Live management view of claim volumes by type, SLA compliance rates, average resolution times, compensation amounts paid, field engineer utilisation, and trend charts by region.
Claims Resolution Workflow
Every claim moves through a controlled, auditable pipeline — no manual handoffs, no lost paperwork, no missed SLAs.
Our ERP Technology Stack
Every tool we use is chosen for performance, scalability, and long-term maintainability. We don't follow trends — we use what's right for enterprise-grade systems.
Frontend
Backend
Database
Infrastructure
Agile Delivery — You See Progress Every 2 Weeks
No black-box development. No surprise go-lives. We run 2-week sprints with working software demos at each checkpoint. You give feedback, we adjust — continuously, transparently, and on schedule.
Discovery & Architecture
Weeks 1–3 — Workflow mapping, system blueprint, database design, tech spec sign-off
Design & Prototyping
Weeks 3–5 — UI/UX design, interactive prototypes, role-based screen walkthroughs
Core Development — Sprint 1–3
Weeks 5–14 — Module-by-module development with biweekly live demos
Integration & Dashboard
Weeks 14–18 — All modules connected, CEO dashboard live, end-to-end data flow tested
UAT with Client Team
Weeks 18–21 — User acceptance testing, training sessions, feedback integration
Go-Live + Training + Support
Weeks 22–24 — Live deployment, staff training, 24/7 support, ongoing maintenance by Dotloom
Our ERP Team
Live in 6 Months — Guaranteed
We deliver working software every 2 weeks. You see progress, you give feedback, we adjust. No surprises, no delays. Supported and maintained by Dotloom beyond go-live.
We're Also SECP, FBR & PITB Registered
Dotloom Systems is a fully registered technology company in Pakistan — compliant with all regulatory requirements and fully accountable on every engagement.
Want a Custom ERP for Your Business?
Tell us how your operations work — we'll design the system that maps to them perfectly. No templates, no compromises, no scope creep.